Data Deletion
If you want to delete your X-DOOR account and related personal data, please follow the instructions below. We will verify your identity, process the request, and notify you when it is complete.
- Basic account information (such as email, phone number, and login identifiers)
- Profile information and preference settings
- Order and consultation records (processed subject to legal requirements)
- In-app messages and interaction records (processed subject to legal requirements)
Request Email:support@x-door.cn
Online Support:Go to Contact Page
- 1
Submit Request
Send a deletion request to the email address below and include your registered email or phone number.
- 2
Identity Verification
We may require necessary identity checks to protect account security.
- 3
Deletion Processing
After verification, we will delete or anonymize related data according to our internal process.
- 4
Completion Notice
After completion, we will send a confirmation by email.
- We usually acknowledge requests within 3 business days.
- After identity verification, processing is usually completed within 7-15 business days.
- If legal or compliance review is required, the timeline may be extended and we will keep you informed.
Certain transaction and security log data may be retained for a legally required period for compliance, tax, audit, or dispute resolution purposes. After that period, data will be deleted or anonymized.